FAQ
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Are all your products made of solid wood?
Our products are made of natural solid wood of different widths and different types of woods. -
What types of woods are used in the manufacturing of your products?
We do not use veneers in the construction of our furniture. Some of our products have planks of particle board together with solid wood to offer extra support and an improved engineering which allows the solid wood to contract or expand throughout the year with weather changes. -
Do you use particle board or veneers in your products?
We do not use veneers in the construction of our furniture. Some of our products have planks of particle boards together with solid wood to offer extra support and an inproved engineering which allows the solid wood to contract or expand throughout the year with weather changes. -
Where can I purchase your product?
You may find a retailer store near your home. Please see the Store Locator -
What type of warranty does your product have?
Our warranty covers all merchandise for manufacturing defects up to one year after purchase from IFD. The warranty agreement is between IFD and our dealers; it does not extend to end consumers. -
What should I do to make the warranty valid?
If the product you received has a manufacturing defect, a claim should be submitted to the store where the item was purchased from. -
How do I submit a claim?
Please send your claim to the store where you purchased the item. The store should include the following details for processing:
- IFD invoice # or order #
- Complete SKU of the piece
- Pictures showing the defect or damage
- A picture showing the whole piece
- Including pictures of the manufacturing labels on the piece will help our quality team identify the cause of any issues. In some cases, this may be requested from you specifically if it is not provided, as it may be necessary to resolve your claim.
- Service Center will offer an appropriate solution for your claim, which may include replacement parts or a partial credit. To issue full credit, the piece may need to be returned to our warehouse (see point 6 for details on RMAs). Please do not dispose of or donate the piece before your claim has been resolved.
To resolve your claim, replacement parts can be ordered and credit can be issued which can be used to cover the cost to reorder. To reorder a piece, please add it to a new order and send your PO to your sales representative or your warehouse Orders contact. -
Does your warranty cover for handling damages?
Our warranty only covers for manufacturing defects. However, submit your claim for assessment and we may be able to issue credit to you to cover for the cost of repairs. If you are not able to repair the damage, we may be able to arrange for the carrier to assist with the cost or have them return the damaged piece to our warehouse free astray, after which full credit can be issued to you. -
Can I return a piece to the warehouse for an exchange or full credit?
To return a defective or damaged piece, you will need a Return Merchandise Authorization (RMA) authorized by Service Center. Please submit a claim and as outlined above and the return can be authorized if appropriate.
Once a return is authorized, the RMA can only be processed once you have confirmed you have the piece boxed in its original packaging and ready for pick up. If you have received an RMA document, please attach it to the box of the returning item. Full credit will be issued to you once the piece has arrived back to our warehouse. -
I'm a retailer and would like to offer your products at my store. Where can I purchase your product?
Please contact us by sending an email to sales@int-furndirect.com. One or our sales representatives will get in touch with you and let you know how to proceed.
